At ELITE VANGUARD SDN BHD 1678501-P / 202601016404, we want the parcel you open to hold exactly what you chose, in the condition you expected it to arrive in, so please read this Return, Refund & Exchange Policy before you buy, because it sets out the narrow set of situations in which an item can come back to us, the proof we will need to see from you, and the very short period in which a request has to reach us.
1. When an item can come back to us
Items sold are not exchangeable or refundable, and the only departures we make from that are the four situations set out here:
The merchant sent you the wrong item.
What reached you fails to match the specifications, description, features or information advertised for that product on the website.
The item you received was spoiled, damaged or defective when it was delivered.
The delivery ran past the timeline stated in the company’s Shipping Policy.
2. What we will need to see from you
A claim has to be decided on what can be shown rather than on what is remembered, which is why every request needs to come to us with the following in hand:
A clear and continuous unboxing video in which the parcel is still unopened when the recording begins and the shipping label, the packaging and the item received are all visible.
A clear video of you putting the item to its first use, wherever that applies to what you bought.
Any photographs, order details or other supporting documents the company asks you for.
3. How and when to send your request
Requests reach our customer support team in writing, and because the window is genuinely short we would rather you wrote to us the same day than waited to gather one last thing:
Send your return or refund request to our customer support team at elitevanguardsb@outlook.com.
Make sure it reaches us within 24 hours of the item being received.
4. Requests that arrive late or without evidence
We have to hold to both the deadline and the evidence if every customer is to be treated the same way, so please note where the line falls:
A request submitted after the 24-hour reporting period will not be accepted.
A request submitted without the required supporting evidence described above will not be accepted either.
If any part of your return, refund & exchange is unclear, please ask us before you send anything back:
📧 Email us: elitevanguardsb@outlook.com
🏢 Visit us: NO. 34-6-2, BLOCK F, JALAN SEMARAK API 3, DIAMOND SQUARE BUSINESS CENTRE, OFF JALAN GOMBAK, 53000, KUALA LUMPUR, WILAYAH PERSEKUTUAN KUALA LUMPUR
🌐 Write to us: https://elitevanguardsb.com/contact-us/