At ELITE VANGUARD SDN BHD 1678501-P / 202601016404, we know that plans change and that a change of mind is nothing to apologise for, so here is how cancelling an order works with us, how long you have in which to do it, and when you can expect to see your money again.
1. Cancelling while the window is still open
The window opens the moment you buy, and how much we are able to do for you depends almost entirely on how quickly you reach us:
An order can be cancelled within 24 hours of purchase, and a cancellation made inside that window is refunded in full.
After 24 hours a cancellation may not be possible, because by then the order may already have been processed or shipped.
2. Asking us to cancel, and getting your refund back
Nothing about a cancellation happens on its own, so it begins with a message from you and ends with the money returning the way it came:
Get in touch with our customer service team straight away, and have your Order Number with you when you do.
Our support team will then check the status of your order and confirm for you whether it is still eligible to be cancelled.
Where a cancellation is approved, your refund is issued to the original payment method you paid with.
Please allow 7–14 business days for that refund to be processed and to show up in your account.
If you are unsure whether it is still early enough to cancel, ask us rather than guess at it:
📧 Email us: elitevanguardsb@outlook.com
🏢 Visit us: NO. 34-6-2, BLOCK F, JALAN SEMARAK API 3, DIAMOND SQUARE BUSINESS CENTRE, OFF JALAN GOMBAK, 53000, KUALA LUMPUR, WILAYAH PERSEKUTUAN KUALA LUMPUR
🌐 Write to us: https://elitevanguardsb.com/contact-us/