At ELITE VANGUARD SDN BHD 1678501-P / 202601016404, the details you hand over when you shop with us were yours long before they were ever ours, so this Privacy Policy sets out plainly what we collect while you visit and use our website, why we collect it, who else ever sees it, how we look after it, and what you are entitled to ask us to do with it.
1. What we collect from you
Depending on what you do while you are with us, we may collect any of the following:
Personal information, meaning your name, your email address, your phone number and both your shipping and billing addresses.
Payment information, such as credit or debit card details or the details of another payment method, all of which is processed securely through third-party payment gateways.
Order information, which covers the products you have purchased, your order history and the customer preferences you have shown us.
Website usage data, including your IP address, your browser type, your device information, the pages you visit and cookies.
2. Why we collect it
Everything we gather is put to work in one of five ways, and nothing beyond them:
To process and fulfil your orders properly.
To contact you about a purchase you have made, a support enquiry you have raised or a promotional update.
To improve our website, our services and the customer experience as a whole.
To prevent fraud and keep the website and everybody using it secure.
To comply with the legal and regulatory obligations we are subject to.
3. Who else ever sees it
Your personal information is something we do not sell and do not rent to anybody, and the only occasions on which it ever travels beyond us are these:
To the trusted third parties who help us run the website, such as our hosting provider, our payment processors and our shipping partners.
To law enforcement or regulatory authorities, where the law requires us to share it.
In either case, every partner is contractually obligated to protect your data to the standards we set.
4. How we look after it
We use industry-standard measures to keep what we hold about you safe, and we would rather tell you where their limits lie than pretend they have none:
We protect your information with SSL encryption, secure servers and regular monitoring.
We use every commercially acceptable means available to us, though we should say honestly that no method of sending information across the internet is 100% secure.
5. How we use cookies
Cookies and similar technologies are part of how the site works, and the decision about keeping them is genuinely yours:
They help us enhance your experience, track how the site is performing and deliver content that is personalised to you.
You can control or disable them through your browser settings, although doing so may affect how parts of the site function for you.
6. What you can ask us for
Whatever we hold, you keep the say over it, and you may exercise any of these rights whenever you wish:
You may request access to the personal information we hold about you, or ask us to correct it.
You may request the deletion of your data, subject to any legal or administrative requirements that oblige us to keep it.
You may unsubscribe from our marketing emails at any time.